Complaints and Returns Without Unnecessary Stress
We want your shopping experience to be stress-free — check how quickly and easily you can file a complaint or return.
Your satisfaction is our priority – from the moment you place your order to after-sales support. If something does not meet your expectations, you can count on an individual and efficient approach from our side. Below we present clear rules for complaints and returns, so you can feel fully comfortable with your purchases.
We believe that good customer service is an art, which is why we treat every case as unique. Your time is valuable to us, so we make sure that formalities take as little of it as possible. Thanks to transparent procedures and personal support from our advisors, every stage runs smoothly and without unnecessary stress. Our mission is that even in situations requiring a complaint or return, you are left with a sense of professionalism and genuine customer care.
How to File a Complaint
We make sure that every product meets your expectations in terms of quality and compliance with the order. However, if something is wrong, don’t worry – we have prepared a simple complaint procedure to quickly resolve the issue. Our team is at your disposal at every stage of the process.
Letter
Letter to: Reakcja Flagi Reklamowe Sp. z o.o., ul. Szczawnicka 1, 60-471 Poznań
In your submission, please provide brief information about the order to speed up the process. Include:
- first and last name and company name
- order number
- short description of the issue
- attached photos
- expected solution (e.g. repair, replacement, refund)
The time for complaint handling for consumers or entrepreneurs acting as consumers is a maximum of 14 days from the date of receipt of the complaint. Lack of response within this period means the complaint is considered valid. For entrepreneurs, the deadline for filing a complaint is 14 days in the summer period (from June 15 to September 15) or 7 days during the rest of the year.
⚠️ Not subject to complaint
- minor differences in color, dimensions, or slight deviations from the design that do not affect the usability of the product.
We will review your complaint as quickly as possible and inform you of the decision. We want the process to be clear and transparent, which is why you will receive reliable information at every step. For us, a complaint is an opportunity to show that we can take care of the customer in every situation.
Returns (Withdrawal from the Contract)
We understand that sometimes the decision to purchase may change. That is why consumers and entrepreneurs acting as consumers have the right to withdraw from the contract within 14 days. We strive to ensure that the return procedure is simple and free from unnecessary formalities.
The right to return a product applies within 14 days from the date of its receipt. You can declare your wish to withdraw from the contract by e-mail, via the contact form on the store website, or by letter.
To be accepted, the product must be unused, in its original undamaged packaging, and with all accessories included. It must be returned within 14 days of receipt. The cost of return shipping is covered by the customer. Once the return is accepted, we refund the price of the product and the cost of the cheapest delivery option available in the store.
🚫 No right of return for:
- Dedicated Products – made to individual order (e.g. with print, in agreed dimensions or colors)
- Personalized Products
We want the return process to be quick and hassle-free, so it’s worth making sure the returned product meets the described conditions. In case of doubt, you can contact us, and we will help clarify every detail. We want you to feel confident that your purchases are always safe.
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